Get early accessRefundpolicy
Try anltcs risk-free. If a paid plan is not for you, tell us within 14 days of your first payment and we refund it. Here is exactly how that works.
- Your first payment for a paid plan is refundable in full for 14 days. No form, no reason required.
- Renewals are not refundable, but you can cancel any time and keep the plan until the period ends.
- Refunds go back to the original payment method, usually within 5 to 10 business days.
- Abuse of the guarantee, such as repeated sign-ups, is not covered.
The summary is here for convenience. If it ever disagrees with the full text below, the full text wins.
The 14-day money-back guarantee
When you upgrade to a paid plan for the first time, you have 14 calendar days from the date of the payment to ask for a full refund. You do not need to give a reason and you do not need to fill in a form. Write to us, we refund, done.
The guarantee applies once per customer and covers the first payment of your first paid subscription. It also applies if you switch from monthly to yearly billing within those 14 days: the difference is refunded along with the original payment if you ask for a refund.
Renewals and later payments
Subscription renewals and payments after the first one are not refundable. To avoid a charge you do not want, cancel before the renewal date from the dashboard. Your plan stays active until the end of the period you already paid for, and nothing further is charged.
We send a reminder email before yearly plans renew. If a renewal slipped through by mistake and you have not used the Service since it renewed, contact us within 7 days and we will look at it case by case.
How to request a refund
Send us a message from the email address on your account, or use the contact form, and mention the word "refund". We reply within 2 business days. Once approved, the refund is issued to the original payment method. Depending on your bank it takes 5 to 10 business days to appear on your statement.
Your account is downgraded to the free plan at the moment of the refund. Your websites and data stay in place within the limits of the free plan, so you lose nothing except the paid features.
What is not covered
- Payments made more than 14 days ago.
- Renewals, upgrades after the first 14 days, and add-ons purchased separately.
- Accounts suspended or terminated for breaching the Terms of Service.
- Repeated use of the guarantee, for example creating new accounts to claim it again.
- Bank fees, currency conversion differences or taxes charged by third parties.
Your statutory rights
Nothing in this policy limits the rights you have as a consumer under the law of your country, including any right of withdrawal for online purchases. Where those rights are more generous than this policy, they apply.
Changes to this policy
We may update this policy. Changes apply to payments made after the date at the top of the page; a payment is always covered by the policy that was in force when it was made.
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